Privacy policy
Feelaware Co., Ltd. (hereinafter referred to as the "Company") values your personal information and complies with applicable laws and regulations concerning the protection of personal information.
Any revisions to this Privacy Policy will be announced through a pop-up notice on the Company's website.
This Privacy Policy has been effective since 2023.
- Personal Information We Collect
- The Company collects the following personal information through its online inquiry service for the purpose of responding to inquiries and providing related services.
- Personal Information Collected: Subject, Email Address, Message Content, Attached Files, Access Logs
- Method of Collection: Online Inquiry
- Purpose of Collection and Use of Personal Information
- The Company uses the collected personal information for the following purposes:
- Responding to online inquiries
- Retention and Use Period of Personal Information
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In principle, the Company will destroy the relevant information without delay once the purpose of the collection and use of personal information has been fulfilled.
However, the following information may be retained for the periods specified below.A. Retention Based on the Company's Internal Policies
- Records of Improper Use
- Purpose: Prevention of improper or fraudulent use
- Retention Period: 1 year
B. Retention Required by Applicable Laws and Regulations
Where applicable laws and regulations, including the Commercial Act and the Act on the Consumer Protection in Electronic Commerce, require the retention of certain information, the Company may retain such information for the period prescribed by the relevant laws.
In such cases, the Company will use the retained information solely for the purpose for which it is retained.- Records Regarding Contracts or Withdrawal of Subscription
- Legal Basis: Act on the Consumer Protection in Electronic Commerce
- Retention Period: 5 years
- Records Regarding Payment and the Supply of Goods or Services
- Legal Basis: Act on the Consumer Protection in Electronic Commerce
- Retention Period: 5 years
- Records of Electronic Financial Transactions
- Legal Basis: Electronic Financial Transactions Act
- Retention Period: 5 years
- Records Regarding Consumer Complaints or Dispute Resolution
- Legal Basis: Act on the Consumer Protection in Electronic Commerce
- Retention Period: 3 years
- Procedures and Methods for Destruction of Personal Information
- In principle, the Company destroys personal information without delay once the purpose of its collection and use has been fulfilled.
- Destruction Procedure
- Personal information provided by users for purposes such as membership registration will, once the relevant purpose has been fulfilled, be transferred to a separate database. In the case of paper records, such information will be stored separately. The information will then be retained for a specified period in accordance with the Company's internal policies and applicable laws and regulations before being destroyed.
Personal information transferred to a separate database will not be used for any purpose other than retention as required by law.
- Destruction Method
- Personal information stored in electronic file formats will be permanently deleted using technical methods that prevent the records from being recovered or reproduced.
- Personal information printed on paper will be destroyed by shredding or incineration.
- Provision of Personal Information to Third Parties
- In principle, the Company does not provide users' personal information to external parties. Exceptions may apply in the following cases:
- Where necessary for product delivery, installation, or after-sales service (A/S) (Name, Mobile Phone Number, Installation Address)
- Where the user has provided prior consent
- Where necessary for product delivery, installation, or after-sales service (A/S) (Name, Mobile Phone Number, Installation Address)
- Outsourcing of Personal Information Processing
- The Company does not outsource the processing of customers' personal information to external parties other than delivery, installation, and after-sales service providers contracted by the Company without the customer's consent.
Should such outsourcing become necessary in the future, the Company will notify customers of the outsourced party and the scope of the outsourced services and obtain prior consent where required.
- Rights of Users and Legal Representatives and How to Exercise Them
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Users and their legal representatives may, at any time, access or correct their own registered personal information or the personal information of children under the age of 14 under their legal guardianship. They may also request the cancellation of membership or withdrawal of consent.
To access or correct personal information, users may use the "Edit Personal Information" or "Edit Member Information" function. To cancel membership or withdraw consent, users may select "Withdraw Membership" and complete the required identity verification process.
Alternatively, users may contact the Company's personal information manager by mail, telephone, or email, and the Company will take appropriate action without delay.
If a user requests the correction of inaccurate personal information, the Company will not use or disclose the relevant information until the correction has been completed.If inaccurate personal information has already been provided to a third party, the Company will promptly notify the third party of the correction so that the necessary changes can be made.
Personal information terminated or deleted at the request of a user or legal representative will be processed in accordance with the retention periods specified in "Retention and Use of Personal Information" and will not be accessed or used for any other purpose.
- Cookies and Other Automatic Data Collection Technologies
- The Company may use cookies and similar technologies to store and retrieve information about users. Cookies are small text files sent by the server operating the Company's website to the user's web browser and stored on the user's computer or device.
- Purpose of Using Cookies
- Analysis of the frequency of access and visiting hours of members and non-members, identification of users' preferences and areas of interest and tracking of their browsing history, and provision of targeted marketing and personalized services through the analysis of participation in various events and the number of visits.
You have the right to choose whether to accept cookies. Therefore, by setting the options in your web browser, you may allow all cookies, receive confirmation each time a cookie is stored, or refuse the storage of all cookies.
- How to Refuse Cookie Settings
- For example, to refuse cookie settings, you may select the options in your web browser to allow all cookies, receive confirmation each time a cookie is stored, or refuse the storage of all cookies.
Example of Settings (Internet Explorer): Tools > Internet Options > Privacy
However, if you refuse the installation of cookies, there may be difficulties in providing services.
- Personal Information Complaint Services
- To protect customers' personal information and handle complaints related to personal information, the Company has designated the relevant department and the person responsible for personal information management as follows.
- Person Responsible for Personal Information Management
- Name: Administrator
- Email: admin@admin.com
- Telephone:
You may report any complaints related to the protection of personal information that arise while using the Company's services to the person responsible for personal information management or the relevant department.
The Company will provide prompt and sufficient responses to users' reports.
- If you require additional reporting or consultation regarding the infringement of personal information, please contact the following organizations.
- Personal Information Dispute Mediation Committee (www.kopico.go.kr/1336)
- Information Security Mark Certification Committee (privacy.kisa.or.kr/02-580-0533~4)
- Internet Crime Investigation Center, Supreme Prosecutors' Office (www.spo.go.kr/02-3480-3600)
- Cyber Terror Response Center, National Police Agency (ecrm.police.go.kr/02-392-0330)